Frequently Asked Questions
We use UPS Ground and USPS to ship our products. We calculate shipping charges based on the dollar amount of items going to each separate address. Here are some examples (actual shipping charges may vary):
Up to $34.99.....................................$9.95
$35.00 to $49.99................................$11.95
$50.00 to $74.99................................$12.95
$75.00 to $94.99................................$13.95
$95.00 and over...............15% of merchandise total
These examples are for standard deliveries to street addresses in the continental United States. For delivery to P.O. boxes, Alaska, Hawaii, and outside the U.S., shipping rates may vary. Please call 800-438-6878 for expedited shipping rates (Next Day or 2nd Day service). Prices and product availability are subject to change. Actual shipping rates during checkout may vary.
Yes, we do ship internationally! However, the cost of shipping internationally is significantly higher than shipping within the continental U.S., and prices vary depending on weight and location. If you're interested in international shipping, please give us a call at 800-438-6878.
Our shipping days are Monday, Thursday, and Friday. Most orders are ready to ship out in 1-2 days. This timeframe may be extended around the holidays.
Shipping addresses can be changed until the package is picked up by our shipping carriers. Many orders go out the same day, so the sooner the address is changed the better. Give us a call at 800-438-6878 to update your order information. Additional charges may apply.
Orders can be modified until the package is picked up by our shipping carriers. However, modifying an order may result in a shipping delay to re-pack the package. Many orders go out the same day, so the sooner the order is modified the better. Modifying orders will result in an additional charge if the modification increases the order total.
If you did not receive your order, or your order is incorrect or damaged, give us a call at 800-438-6878 or email us at customerservice@mustardmuseum.com. Please include a picture of any damaged items in an email and we will assist you in getting those items replaced.
Our customers rarely want to return or exchange our amazing products, but if you have an issue, please give us a call at 800-438-6878.
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Gift certificates do not expire.
Please contact us at 800-438-6878 or customerservice@mustardmuseum.com and we can tell you the remaining balance.
Yes, you can use your gift certificate in-store or online.